At Rare Stag, every garment is crafted with exceptional attention to detail and undergoes multiple quality checks before it reaches you. If your purchase doesn’t meet your expectations, we’re here to help with a simple and transparent return or exchange process.
Shipping
* We offer complimentary shipping across India.
* Orders are typically dispatched within 1–2 business days.
* Delivery timelines generally range between 5–7 business days, depending on your location.
* During peak seasons, promotional events, or unforeseen circumstances, delivery may take slightly longer.
Once your order is shipped, you’ll receive tracking details via email and SMS.
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Cancellations
Orders may be cancelled only before they are dispatched.
Once an order has been shipped, it can no longer be cancelled. You may request a return or exchange after delivery if the product meets our eligibility criteria.
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Refunds
Once your returned product is received and passes our quality inspection, your refund will be initiated.
Refunds are processed to the original payment method within 5–7 business days after approval. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
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Need Assistance?
If you have any questions regarding your order, our Customer Experience team is always happy to help.
Email: support@rarestag.com
Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST
Returns & Exchanges
You may request a return or exchange within 15 days of receiving your order.
To be eligible, the product must:
* Be unused, unwashed, and in its original condition.
* Have all original tags, labels, and packaging intact.
* Be free from stains, perfumes, deodorant marks, alterations, or any signs of wear.
Products that do not meet these conditions may not be eligible for a return or exchange.
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Easy Exchanges
Need a different size or colour?
We offer one-time complimentary size exchange, subject to product availability. If your preferred size or colour is unavailable, you may choose another product of equal or higher value by paying the price difference, if applicable.
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Promotional Offers & Discounts
If your order qualified for a promotional discount, coupon, or special offer, and you return or exchange one or more items, the promotional discount will be recalculated based on the final eligible order value.
Any refund or exchange value will be calculated after applying the revised discount.
Example:
If you received ₹1,500 off on an order above ₹10,000 and later returned items that brought your order value below ₹10,000, the promotional discount will no longer apply. Your refund will be calculated based on the revised order amount after adjusting the discount.
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Damaged, Incorrect or Missing Items
While every order is carefully inspected before dispatch, if you receive:
* A damaged product,
* The wrong item,
* A defective product, or
* A package with missing items,
please contact us within 48 hours of delivery.
To help us resolve the issue quickly, kindly provide:
* Your order number
* Clear photographs of the product and packaging
* A short unboxing video (recommended)
Once verified, we’ll arrange a replacement or refund at no additional cost.
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Damaged Packaging
If your package appears damaged or tampered with upon delivery, we recommend:
* Taking clear photographs before opening.
* Recording a short unboxing video.
* Reporting the issue to us within 48 hours if any damage is found.
An unboxing video is not mandatory but helps us resolve claims more efficiently.
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Non-Delivery
If your order is marked as delivered but you have not received it, please notify us within 3 calendar days of the delivery update.
Our team will investigate the issue with the shipping partner and work towards the fastest possible resolution.