# Privacy Policy — Rare Stag
Last updated: 13-Feb-2026
Rare Stag Apparels LLP ("Rare Stag," "Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit or make a purchase on *[www.rarestag.com](https://www.rarestag.com)* or any of its sub-domains (collectively, the "Website"), whether as a visitor or a registered customer.
By accessing or using the Website, you agree to the terms of this Privacy Policy and our Terms of Use. If you do not agree, please discontinue use of the Website. This policy may be updated from time to time; we encourage you to review it periodically. Continued use of the Website after changes are posted constitutes acceptance of the revised policy.
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## 1. Information We Collect
We collect information in the following ways:
*Information you provide directly*
- Name, email address, phone number, date of birth
- Shipping and billing address
- Account credentials (username/password) if you create an account
- Payment details (processed securely by our third-party payment gateway — we do not store full card numbers on our servers)
- Order history, size preferences, and wishlist items
- Any information you share with us via Contact Us, WhatsApp, email, or customer support channels
- Feedback, reviews, or survey responses
*Information collected automatically*
- IP address, browser type, device type, and operating system
- Pages visited, time spent on the Website, referring/exit pages, and click patterns
- Approximate location (derived from IP address)
- Cookie and pixel data (see Section 4)
We only collect personal information that you voluntarily provide — for example, when creating an account, placing an order, subscribing to updates, or contacting us. Mandatory fields are clearly marked; you may choose not to provide optional information, though this may limit certain features (e.g., personalized recommendations, order tracking).
We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has shared personal information with us, please contact us so we can remove it.
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## 2. How We Use Your Information
We use the information we collect to:
1. Process and fulfil your orders, including payment, shipping, and returns/exchanges
2. Create and manage your account
3. Communicate with you about orders, shipping updates, and customer support queries
4. Send promotional emails, SMS, or WhatsApp messages about new drops, offers, and restocks (you can opt out at any time — see Section 6)
5. Personalize your shopping experience, including product recommendations based on browsing and purchase history
6. Improve our Website, products, and services through aggregated, anonymized analysis
7. Detect and prevent fraud, abuse, or unauthorized transactions
8. Comply with legal obligations and enforce our Terms of Use
We do not sell your personal information to third parties for their independent marketing purposes.
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## 3. Sharing and Disclosure of Information
We may share your information with:
- *Service providers*: payment gateways, shipping/logistics partners, order fulfilment and warehousing partners, email/SMS/WhatsApp marketing platforms, website hosting, and analytics providers — solely to help us operate the Website and fulfil your orders.
- *Legal and regulatory authorities*: where required by law, court order, or government request, or to protect our rights, property, or the safety of our users.
- *Business transfers*: if Rare Stag is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this policy or its successor.
We require our third-party service providers to handle your information securely and use it only for the purpose it was shared.
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## 4. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to:
- Keep you logged in and remember your cart contents
- Understand how visitors use the Website (via tools such as Google Analytics or Meta Pixel)
- Deliver relevant ads and measure the performance of our marketing campaigns
- Improve site speed, security, and functionality
You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Website, such as staying logged in or maintaining your cart.
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## 5. Payment Security
All payments made on the Website are processed through a compliant third-party payment vendor. Rare Stag does not store your full card number, CVV, or net banking credentials on its own servers. Transactions are encrypted using industry-standard SSL/TLS technology.
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## 6. Your Rights and Choices
You have the right to:
- *Access and review* the personal information we hold about you
- *Correct or update* inaccurate or incomplete information (via your account settings or by contacting us)
- *Withdraw consent* for us to process your personal information, subject to legal or contractual limitations
- *Opt out* of promotional emails, SMS, or WhatsApp messages at any time using the unsubscribe link or by writing to us
- *Request deletion* of your account and associated personal information, subject to our legal obligation to retain certain records (e.g., transaction records for tax purposes)
To exercise any of these rights, contact us using the details in Section 10. We will respond within a reasonable time, generally within 30 days, and may need to verify your identity before acting on your request.
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## 7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, legal, tax, and accounting obligations. When information is no longer needed, we take reasonable steps to delete or anonymize it, though some data may persist in backups for a limited period.
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## 8. Data Storage and Security
Your data is stored on secure servers, which may be located in India or with cloud infrastructure providers used by our e-commerce platform. We use reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security, and any transmission is at your own risk.
*Beware of phishing*: Rare Stag will never ask you for your card PIN, net banking password, or OTP over phone, email, or WhatsApp. Do not share this information with anyone claiming to represent us.
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## 9. Third-Party Links
Our Website may contain links to third-party websites (e.g., social media, payment partners). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing any personal information with them.
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## 10. How to Contact Us
For any questions, requests, or complaints regarding this Privacy Policy or how your personal information is handled, please contact us:
*Rare Stag Apparels LLP*
Email: contact@rarestag.com
Phone/WhatsApp: +91 96633 91007
Address: 3rd Floor, Property No. 224, 80/3, WorkFlo Ranka Junction, Vijinapur Village, Old Madras Road, K R Puram Hobli, Bengaluru, Bengaluru Urban, Karnataka - 560016
GSTIN: 29ABNFR2187B1ZY
*Grievance Officer*
Name: Ashwin
Email: contact@rarestag.com
Address: 3rd Floor, Property No. 224, 80/3, WorkFlo Ranka Junction, Vijinapur Village, Old Madras Road, K R Puram Hobli, Bengaluru, Bengaluru Urban, Karnataka - 560016
We will acknowledge and address your concern within 30 days of receipt, in accordance with applicable Indian data protection law (including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, as applicable).
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## 11. Changes to this Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this page from time to time.
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Thank you for trusting Rare Stag with your information.